FAQ

/FAQ
FAQ 2018-02-05T12:56:48+00:00

Q. Will a Violet and Lily pram liner fit my pram?

Yes! Our pram liners are a universal fit and are designed to fit any pram or stroller with a five point safety harness.

*Silver Cross Prams: please be aware that while our pram liners do fit all Silver Cross prams, the shorter than average strap length of the Silver Cross prams means that the prams straps might be too tight on your baby, even when fully extended.

 

Q. Do Violet and Lily pram liners come with strap covers?

Unfortunately, our pram liners do not come with strap or harness covers.

 

Q. My pram has a ‘pull handle’ in the seat. Do Violet and Lily pram liners have an extra slot for the pull handle that is on some pram models (i.e. City Mini, Steelcraft Agile)?

Violet and Lily pram liners are universal to fit most prams and strollers. Our liners can still be used by prams with the ‘pull handle’ feature by simply flipping the seat of the liner up or reaching underneath the liner to access the ‘pull handle’.

 

Q. Are Violet and lily pram liners machine washable?

Yes! All of our pram liners are machine washable. We do recommend though, that you put your pram liner into a delicates bag or into a pillow case with the opening tied up, before putting it into your washing machine. We also recommend using a gentle wash with cold water only and mild detergent.

 

Q. Are your pram liners reversible?

Both sides of your Violet and Lily pram liner can be used. The particular pram liner you pick will determine what fabric is on the reverse side.

 

Q. How long will my pram liner take to arrive?

All Violet and Lily pram liners are ready to be shipped within two working days after you’ve place your order. Postage times will vary depending on your location. If you need your pram liner urgently, be sure to select Express Post at the checkout.

 

Q. How much is shipping?

Shipping within Australia is FREE on all purchases, with no minimum spend.

 

Q. Do you ship internationally?

Yes! Please contact us for information regarding international orders.

 

Q. Do you accept custom orders?

No, sorry. Our pram liners are ready to ship and are made using seasonal fabrics.

 

Q. Do you make bassinet liners?

No, sorry. Pram liners are our specialty though!

 

Q. What’s the go with the removable¬†headrest?

Some of our pram liners have a removable headrest feature. This feature is only on a select few designs and is mentioned in the Product Description, under ‘Features’. In this section, all of our pram liners are described as either having a ‘built in ribbon headrest’ or a ‘removable ribbon cushion headrest’.

 

Q. Where’s my tracking number?

Once your order has been processed, we will send you an email confirming that your pram liner has been sent or is scheduled to be sent. This email will contain your tracking number. Unfortunately, these emails sometimes end up in your Junk folder, so please be sure to check there first before emailing us.

 

Q. Tell me more about the ‘twinning’ deal?

Are you shopping for twins? Or are you buying one pram liner for you and one for a friend? Well this deal is for you! Redeem 10% off your total purchase when any two or more pram liners are purchased in the same transaction. To redeem this offer, the code twinning18 must be entered at the checkout. The discount code will only work when two or more pram liners are purchased in the same transaction. This discount code will not apply to multiple purchases that have been processed at separate times.

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